You operate in an industry that is very current. How has the past six months affected your organization and your customers?
It has been a very demanding period. Customers have seen sharply increasing electricity prices and great concern about where prices will go this winter. Demand for products and services such as solar cells, hourly pricing, and an app that illustrates consumption patterns has increased sharply. The organization has worked hard to meet all customer inquiries (which have increased dramatically this fall) while developing relevant services and products. Fortunately, our app will be available shortly, and hourly pricing and a strong offer for solar cells have been in place since this spring!

How has this affected you in your leadership, and what challenges have you faced?
I have been working very closely with the business and have been at our Customer Center on several occasions this fall. Answering customer questions myself has greatly contributed to my understanding of how customers experience the situation and what customer needs we need to prioritize. Many employees have also worked a lot of overtime, both in the evenings and on weekends, and we have put a lot of effort into maintaining energy and job satisfaction despite challenging times. I have also worked a lot with the media and even new ways to meet customers, for example, through Bixia's live broadcasts on Facebook. Fun and developing!

What advice would you give to a corporate client in a medium-sized manufacturing industry? How can one act strategically regarding their energy supply?
I would recommend corporate clients to read up and try to understand their energy situation. Of course, you are welcome to contact Bixia's skilled corporate advisors if you want to discuss opportunities. This could involve becoming an electricity producer yourself, moving production to cheaper hours, utilizing your flexibility, and, of course, reviewing your electricity contract.

What advice do you want to give to private individuals, what should you think about? How do you get a grip on your energy consumption? What are the smartest measures?
First of all, you should save electricity as much as possible. Can you, for example, lower the temperature a few degrees at home, insulate the house better, or check that radiators and thermostats are working as they should so that they do not run at excessive pressure unnecessarily? There is often money to be saved there. Then I think you should consider which electricity contract suits you best. If you want to be active and control when you use electricity, hourly pricing may be the right product. If you want a more stable electricity price over time, there are other products that are more suitable. If you live in a house, there are also opportunities to invest in solar cells so that you become your own electricity producer, and review your heating. If you have direct electricity, it will probably be very expensive over the winter.