Every tap. Every payment. Every connection.
You’ll make sure they keep working.

IDEMIA Secure Transactions is seeking a Customer Success and Delivery Manager to lead a cross-border team and oversee the full delivery of customer operations across Northern Europe.

Stockholm or Strängnäs · 50+ travel days per year · Global Technology

The company

IDEMIA is a global technology leader in biometrics and cryptography —the technology that powers the world’s payments, connectivity, and identity verification. Its Secure Transactions division provides payment cards, digital payment solutions, SIM cards, and eSIMs to banks and telecom operators worldwide. Revenue: €2.4 billion. The North Europe team has approximately 250 employees and €50 million in revenue, and is currently transforming into a leaner, cross-functional organization.

The role

A senior management role with full responsibility for day-to-day operations across Northern Europe—leading a team of 14 in Copenhagen, Oslo, Strängnäs, Kista, and Riga. You report to the VP of Northern Europe and the VP of Commercial Operations, and serve as the primary point of contact between customers and the business.

What you’ll do

• Lead, develop, and coach your team across the countries in the region
• Own SLA performance, customer satisfaction, and escalation management
• Drive upsells, negotiate contract changes, and increase customer revenue
• Develop common ways of working across the region — you are the change agent
• Manage budgets, forecasting, and internal cash targets

What makes this challenging

• A team in the midst of transformation – driving change while keeping operations running
• High-stakes customers—banks, retailers, and public transportation providers—who expect senior-level engagement
• Some travel is expected—customer meetings, factory visits, and European collaboration

Who we’re looking for

A senior leader who combines strategic thinking with hands-on execution—with experience in managing customer-facing operations internationally, leading teams, and driving commercial growth through technical sales and service delivery.

Experience

• 5–10+ years of experience in customer success, service delivery, or technical account management
• Proven leadership of remote, international teams — including managing managers
• Proven track record in technical sales—understanding complex products, navigating the procurement process, and growing accounts
• Experience in transforming businesses—preferably those with multiple locations
• Background in financial services, technology, or manufacturing — all relevant
• Fluent in Swedish and English; bachelor’s degree or equivalent

Character

• A strategic thinker who gets things done — equally at home in a boardroom and on the factory floor
• A change leader — you identify what needs to be fixed and build consensus around the solution
• Calm under pressure — you handle crises without jeopardizing the relationship
• Genuinely curious, trustworthy, and collaborative — IDEMIA’s values, not just words on a wall

Interested?

Then apply now!
This assignment is handled exclusively by Based On People.
Contact one of our consultants for a confidential conversation.

Ulf Lindén, Senior Partner · ulf.linden@basedonpeople.se

Per Jerndahl, Senior Partner · per.jerndahl@basedonpeople.se