Every tap. Every payment. Every connection.
You’ll make sure they keep working.

IDEMIA Secure Transactions is looking for a Customer Success and Delivery Manager to lead a cross-border team and own the full delivery of customer operations across North Europe.

Stockholm or Strängnäs · 50+ travel days/year · Global Technology

The company

IDEMIA is a global technology leader in biometrics and cryptography — the technology behind how the world pays, connects, and proves identity. Its Secure Transactions division provides payment cards, digital payment solution, SIM cards and eSIM for banks and telecom operators worldwide. Revenue €2.4B. The North Europe team has ~250 employees and €50M in turnover, currently transforming into a leaner, cross-functional organisation.

The role

A senior management role with full ownership of BAU delivery across North Europe — leading a team of 14 in Copenhagen, Oslo, Strängnäs, Kista, and Riga. You report to the VP North Europe and VP Commercial Operations, and act as the primary interface between customers and the business.

What you’ll do

• Lead, develop, and coach your team across the countries in the region
• Own SLA performance, customer satisfaction, and escalation management
• Drive upsell, negotiate contract changes, and grow customer revenue
• Build common ways of working across the region — you are the change agent
• Manage budgets, forecasting, and internal cash targets

What makes this demanding

• A team mid-transformation – drive change while keeping delivery running
• High-stakes customers – banks, retailers, public transport– who expect senior engagement
• Some travel is expected – customer meetings, factory visits, and European collaboration

Who we’re looking for

A senior leader who combines strategic thinking with hands-on execution — experienced in running customer-facing operations internationally, leading managers, and driving commercial growth through technical sales and service delivery.

Experience

• 5–10+ years in customer success, service delivery, or technical account management
• Proven leadership of remote, international teams — including managing managers
• Track record in technical sales — understanding complex products, navigating procurement, and growing accounts
• Experience in transforming businesses – preferably multisite operation
• Background in financial services, technology, or manufacturing — all relevant
• Fluent in Swedish and English; university degree or equivalent

Character

• Strategic thinker who gets things done — equally comfortable in a boardroom and a factory
• A change leader — you spot what needs fixing and build consensus around the solution
• Calm under pressure — you manage crises without losing the relationship
• Genuinely curious, trusted, and collaborative — IDEMIA’s values, not just words on a wall

Interested?

Then apply now!
This assignment is handled exclusively by Based On People.
Reach out to one of our consultants for a confidential conversation.

Ulf Lindén Senior Partner · ulf.linden@basedonpeople.se

Per Jerndahl Senior Partner · per.jerndahl@basedonpeople.se